CSI SERVICE

Shed new light on your operation with CSI and create a high-performance, agile learning organization.

Would you like to use less energy to reach higher or measurable objectives? Could my company be more in sync with its staff, suppliers, and customers? Discover why CSI clients embark on a less travelled and self-critical path to discovering the exact balance of their company’s challenges and capabilities.

CSI Analytics streamlines your ascension to digital business status with minimal investment. In addition, CSI provides a multi-faceted dashboard offering instant access to powerful cognitive and visual analytics tools to hone your future business strategies.

M&A DEALS

Leave no stone unturned in pre-deal operational due diligence.
Better predict the success of an M&A transaction.

MERGERS & ACQUISITIONS

Deciding whether or not to invest in a business is hard. Until you have full access to the company, which happens only after the deal is done, it’s risky because it’s virtually impossible to understand its operational strengths and weaknesses. Before negotiating the purchase of a business, non-financial due diligence will help you know whether you are paying the right price and understand how the company might perform in the future.

BUSINESS DIAGNOSTICS

Identify potential anomalies that limit your long-term profitability.
Understand how a performant 4.0 Business uses our methodology to diagnose internal and external problems.

WHAT IS BUSINESS MRI?

Just as a medical MRI detects anomalies in human organs, the MRI Diagnostic Module identifies risk patterns in all industry sectors with remarkable precision. In addition, it measures stakeholders’ perceptions of fifteen capabilities that successful enterprises master. If you can’t detect an abnormality, you can’t treat it.

QUANTIFIED PICTURE

With the Customer Mirror Module, turn listening into a roadmap of actions to increase your customer loyalty index.

CUSTOMER MIRROR

Get a detailed and quantified picture of customer perceptions about you, your operation, customer service, and, more importantly, your ability to partner with them.

Would you like to discover which clients have the genuine intention to stay on board with your organization with their “loyalty index”?

The customer approach is the key to profitability.

The CSI Customer Mirror module allows the company’s management to gain scientific and measurable knowledge of its customers, their needs, expectations, and disappointments.

FROM WEAKNESS TO STRENGTH

Generate productivity out of stagnation and turn uncertainty into vision.

You can’t recognize a problem if you never search for it.

FROM WEAKNESS TO STRENGTH

The CSI Weakness to Strength Module constructively unearths an organization’s shortcomings or challenges and their implications. Then, using our digital methodology, reach surprising outcomes to improve your company’s environment.

Transform business resources into digital values (indexes) dedicated to the following business assets: goodwill, brand value, culture, degree of engagement, management effectiveness, innovation, adaptability to change, and customer loyalty.

From W2S is your next milestone towards an intelligent company. 

MEASURE OF INNOVATION

Create a culture of innovation to ensure your long-term growth.

You don’t need approval to trailblaze new opportunities!

CREATING DATA FOR INNOVATION

A company must possess or acquire “essential skills to become genuinely innovative.” This is true regardless of its size, sector, or nature. But how can these “essential skills” be identified? How can they be measured? Can my company generate data for analysis? And, if these innovation skills are lacking, how can they be reinforced?

“PERCEPTION ALIGNMENT” IS WHAT WE DO BEST

Breathe a little better with the right tools and the right people

ALIGNMENT OF PERCEPTION SCORES

Key stakeholders’ (index) must be aligned in a successful business. Unaligned perceptions are invariably a sign of organizational inefficiency and dissatisfaction among employees, managers, suppliers or customers. Conversely, when these perceptions align, the organization’s efficiency soars above the clouds.

What is a “perception score” ?