Key stakeholders’ “perceptions scores” must be aligned in a successful business. For example, disparate perceptions are invariably a sign of organizational inefficiency and dissatisfaction among employees, managers, suppliers, and customers. Conversely, when highly consistent perceptions, the organization’s value is maximized.
The great strength of CSI D&A is its ability to provide users with a precise tool to identify the nature of the difficulties faced by the companies diagnosed and to delineate the boundaries carefully.
Related to the 15 core capabilities, when the “perceptions index” of the business MRI are disparate, we are dealing with a fragile operation or underperforming, even if some indicators are very positive.
In this kind of scenario, both managers and employees need to listen and realize the fundamental perceptions of suppliers and customers.
However, with experiences, the impact of this kind of realization always takes time, but the benefits will come.